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Старый 04.12.2013, 16:00   #200 (permalink)
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По умолчанию Re: очень долгий пакет. продано

Сегодня утром получил ответы от 3х разных людей на письма в 888. Большой у них сап однако.
Правда всё равно не очень понял, что это было.
Если стандартная проверка безопасности, то почему ничего на прислали изначально перед блоком. и почему разблокировали вчера, через пару часов после моего психического письма, также ничего не написав.

Ну хоть славу богу, всё прошло быстро, а то обычно переписка с восьмёрками это очень долгий процесс.

Dear Sergey,

Thank you for contacting us.

My name is Lerriah J and I will be assisting you with your query today.

Sergey, I am in receipt of your e-mail in regards to your account being closed. While reviewing your account I am seeing that any previous restrictions that had been placed on your account were removed.

Please find below, a copy of the e-mail sent to you from the above mentioned department, informing you as to why this action was taken and how the matter may be resolved.

************************************************** *
Dear Sergey,

I am Jane T. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. I am contacting you with regards to your 888poker account with username "seregabar". Please be advised that Cassava Enterprises manage all the operational services for 888poker.

I am pleased to advise you that I have reviewed the recent restrictions that were placed on your account. As a result I have now lifted these so that your account is now available for use again.

I would like apologize for any inconvenience that the placing of these restrictions may have caused you.

Regards,
Jane T.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
************************************************** *

For further assistance, please contact our Operations Department directly at: operations@cassava.net

I sincerely apologise for any inconvenience caused and thank you for your patience and understanding.

Kind regards,

Lerriah J.
Member Support Representative


Dear Sergey,

I am Vivian C. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. which is part of the 888.com group of companies.

I am contacting you in regards to your 888poker account with username "seregabar".

Thank you for recently submitting your document via our "Upload Your Documents Feature".

I can confirm that we have now received and verified the recently requested documentation and as a result any restrictions have now been removed from your account.

Can I take this opportunity to thank you for complying with our security checks. I hope that you can appreciate that these precautions are for the mutual benefit of both us and our members.

Many thanks for your cooperation and understanding in this matter.

Regards,

Vivian C.
Operations Department
Cassava (Gibraltar) Ltd.
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